What is the purpose of the verification process?

Our verification process is designed to ensure the security of your business's financial assets and to maintain compliance with the financial regulations of the countries in which we operate. Additionally, we aim to ensure that your business aligns with our compliance policy.

How to set up your account?

To begin using our services, follow these steps:

Step 1:
Sign up for DSGPay Business account.

• Download the DSGPay application and complete the registration process. You'll need to provide your name, company name, trading name, email address, and country of residence/li>
• Verify your email address by entering the 6-digit PIN sent to your email. If you don't receive the PIN, you can request a new one after a certain period
• Enter your phone number, including the country code
• Set up your password. Note that your password must include at least 1 capital letter, 1 letter, 1 number, and 1 special symbol

Step 2:
To complete the verification process, you'll receive an email titled 'Join Our Exclusive MVP Beta Testing Program for DSGPay App.' In this email, you'll find a link to our onboarding form where you'll need to provide essential details about your business, including:

• Company full name
• Trading name
• Registered address
• Incorporated Location
• Main place of Business Operation and branch details
• Business URL website
• Google Map link
• Association
• Nature of business
• Typical customer types and services provided
• Purpose of using DSGPay Service
• Company Certificate
• Memorandum and articles of association
• Business License / FDA number
• Business Proof of address
• Ownership and organization structure
• Director list/ registration
• Directors ID/Passport
• Ultimate Beneficiary Owner ID/Passport
• Director proof of address
• Ultimate beneficiary owner proof of address
• Photo of business office

What happens after I submit the verification information?

Once you've submitted the required information, it's our responsibility to promptly inform you if any additional information is needed for the verification process. Once verification is complete, you'll receive an email confirmation, and you'll be ready to enjoy our services.

What should I do if my document got rejected?

As part of our verification process, our team meticulously examines the content of the documents you submit to ensure the authenticity of sender, recipient, or money transactions. However, if any information on a document is illegible or unclear, we regretfully may have to reject it. In such cases, we will promptly contact you to notify you of the rejection and request a resubmission of the document.

When submitting a document, please consider the following key elements:

Validity of Documents: Ensure that the documents you provide are valid, especially when submitting copies of your driver's license, national ID card, or passport photo page.

Full View Requirement: We require a full view of the document to aid in our verification process and ensure its authenticity. Therefore, please ensure that the entire document is captured within the frame when taking a photo or scanning.

Original Documents Only: We are unable to accept copies of photocopies. It is crucial for us to have assurance that you possess the original document for identity verification purposes. Therefore, it is advisable to capture a new photo of the document during the verification process.

How can I change my password?

To update your password, please follow these steps:

1. Log in to your DSGPay account and proceed to the profile page.
2. Within the 'Account' section, locate and click on 'Change my password.'
3. Provide your current password for verification.
4. Generate a new password, ensuring it meets our criteria:
   • It must be at least 8 characters in length.
   • Include at least one lowercase character.
   • Include at least one uppercase character.
   • Incorporate at least one number.
   • Include one symbol or whitespace character.
   • Re-enter your new password to confirm it.
5. Click the 'Confirm' button to save your new password.

I forget my password

To reset your password, follow these steps from the login page:

1. Click on the "Forgot my password" option.
2. The system will prompt you to enter the email address associated with your account.
3. A PIN number will be sent to the email address you provided.
4. Enter the PIN within the specified time frame.
5. After successful PIN verification, the system will guide you through the process of creating a new password.

How can I change my email address?

For security reasons, kindly get in touch with us to request an email address change.

How can I edit my personal information?

For security reasons, kindly get in touch with us to request personal information change.

How to add a currency account?

To create a new currency account on DSGPay, follow these steps:

1. Log in to your DSGPay account.
2. On the dashboard, select 'Open New Currency Account' and choose your preferred currency. Click 'Confirm'.
3. On the following page, you will receive confirmation that your currency account has been successfully created. Click 'Finish'.

Once your currency account is established, you will have full access to DSGPay services.

Can I have more than 1 currency account?

You can indeed have multiple currency accounts on DSGPay as long as they are supported by the platform. To add additional currency accounts, please follow these steps:

1. Access your DSGPay account and log in.
2. Navigate to the 'Account' tab.
3. Look for the option to add a new currency account within the 'Account' section.

By following these steps, you can easily add multiple currency accounts to your DSGPay account, provided they are supported by the platform.

Receiving Notifications with DSGPay?

Stay updated with DSGPay notifications through various channels:

1. In-App Notifications:
Receive real-time updates on your transactions directly to your mobile device with DSGPay's in-app notifications. To access these notifications:

• Log in to your DSGPay application.
• Navigate to the 'Notifications' tab within the app.
• Here, you'll find a comprehensive list of transaction details. Click on each transaction to view its status and details.

2. Email Notifications:
DSGPay also sends automated notifications via email, in addition to in-app notifications. Please keep the following in mind:

• These email notifications will be sent from a no-reply email address. Kindly refrain from replying to these emails.
• Please check your junk mail folder as our emails may have been captured as spam. To prevent our emails from being recognized as spam in the future, you can add our email address to your email provider's whitelist.
• Should you require clarification or assistance, reach out to the DSGPay support team by submitting a case through the DSGPay help center. Our support team is dedicated to addressing your queries promptly.

What is a SWIFT transfer?

Swift payments, also known as international wires, are a form of international transfer conducted through the Swift international payment network.

The Swift international payment network stands as one of the world's largest financial messaging systems. DSGPay has the capability to send or receive specific currencies using Swift payments.

Here are some important points to note about Swift payments:

Fees for Swift Payments:

• Your bank is likely to charge a fee for initiating a Swift transfer to DSGPay.
• While the money is in transit, correspondent banks along the transfer route may also deduct their handling fees. Your bank should be able to provide information about these additional charges.
• To ensure that we receive the full amount for your transfer, it's advisable to arrange with your bank to cover any associated fees.

Transfer Times for Swift Payments:

• Swift payments typically take 2 to 5 working days to reach their destination.
• However, it's important to be aware that they may take longer due to factors like time differences between the sending and receiving countries or the involvement of multiple intermediary banks in the process of delivering your money to us.

What are SWIFT fee types?

• Sender Pay (OUR):
  Sender of the money is responsible for paying all of the fee associate with the transaction.
• Beneficiary Pay (BEN):
  Receiver of the money is responsible for paying all of the fee associate with the transaction.
• Shared fee Payment (SHA):
  Sender and receiver of the money will share the fee associate with the transaction.

Frequently Asked Questions (FAQs) about SWIFT Transfers

• Q: What should I check before making a SWIFT transfer?
  A: Ensure the beneficiary's account currency is the same as the transfer currency to avoid additional FX fees and charges. It's important to be aware that intermediary and beneficiary banks may impose their own fees.
• Q: Can I send a SWIFT transfer to any country?
  A: You can send funds from your Virtual Account (VA) to any country, except for transfers in Canadian dollars (CAD), which have specific restrictions.
• Q: Will the sending and receiving currency always be the same?
  A: No, the sending currency (CCY) and the receiving CCY can be different. For example, you can send funds from a Hong Kong Dollar (HKD) account to a Taiwanese Bank account in Taiwanese dollars (TWD).
• Q: What should I do if I need a specific FX rate for the receiving amount?
  A: Please contact DSG Customer service directly to understand how FX rates will be applied to your receiving amount.
• Q: How are large payments to other accounts covered?
  A: Large payments are generally covered by the first transfer you make, ensuring that your payment is secure and processed efficiently.

What is a local transfer?

"Local transfer" refers to transferring funds or money between accounts within the same banking system, typically within the same country. These transfers are usually processed quickly since they don't involve cross-border transactions, which can be subject to additional processing time and fees due to international regulations and intermediary banks. Local transfers are convenient for individuals and businesses for managing their finances within the same banking system.

By partnering with local institutions or payment processors in various countries, DSGPay can facilitate local transfers for our customers, enabling yhem to efficiently transfer funds within each country's banking system. This approach can help streamline transactions, reduce processing times, and potentially minimize fees associated with international transfers. We provide our customers with convenient and cost-effective options for managing their finances across different regions.

Can my business use DSGPay

DSGPay Business caters to a diverse range of businesses, catering to the needs of freelancers, entrepreneurs, and even large-scale enterprises. After providing your business details, we'll promptly inform you about the availability of our services in your country.

However, there are certain exceptions where DSGPay isn't a suitable option, including:

1. Businesses dealing with cryptocurrency, drugs, adult content, or other prohibited activities. You can review the complete list of prohibited activities for further details.
2. Business with sanctioned countries and individuals/businesses.
3. Businesses with bearer shares, irrespective of the jurisdiction in which they are incorporated.

Is DSGPay safe to keep my funds?

We implement robust security measures to handle payment processing, including 2 Factor Authentication, cutting-edge encryption technology and advanced fraud detection systems. Furthermore, our commitment extends to strict compliance with pertinent regulations and industry benchmarks. This encompasses adherence to the Payment Card Industry Data Security Standard (PCI DSS) and the General Data Protection Regulation (GDPR).

Our dedication to these measures guarantees the safety and confidentiality of financial information and sensitive data for both businesses and our valued customers. This approach ensures that our payment processes not only meet but exceed the standards set by relevant laws and industry regulations, providing peace of mind and trust in our services.

List of Prohibited and Restricted countries

Sending Money with DSGPay: Step-by-Step Guide

To send money through DSGPay, follow these simple steps:

1. Log in to your DSGPay account: Access your account using your credentials.

2. Navigate to the Send Money section: Once logged in, go to your dashboard and select the 'Send' option from one of your currency accounts, depending on the currency you wish to send.

3. Specify the recipient: In the subsequent section, indicate whether the recipient is 'Myself' or 'Someone else'.

4. Choose the beneficiary: Select the beneficiary from your list by clicking on their name and proceed with the 'Next' button.

5. Select transfer method and details: Choose your preferred transfer method, which can be "Local" or "Swift". Then, specify the destination country, currency, and beneficiary type. For SWIFT transfers, provide the SWIFT code and SWIFT Fee Payable.

Important Note: Currently, Currently, our services support receiving money for local method in the following currencies

• AUD (Australian Dollar)
• HKD (Hong Kong Dollar)
• CNY (Chinese Yuan)
• IDR (Indonesian Rupiah)
• SGD (Singapore Dollar)
• THB (Thai Baht)
• PHP (Philippine Peso)

For swift medthod we are currency support :

• AUD (Australian Dollar)
• HKD (Hong Kong Dollar)

6. Provide beneficiary's account information: Enter the beneficiary's bank details, including Bank Name, account name, and account number. Click 'Next' to proceed.

7. Enter beneficiary's address details: Input the recipient's address information, including their country, state/province, address, and postal code. Click 'Next'.

8. Save beneficiary for future use: Optionally, select 'Save as future beneficiary' if you wish to store this recipient's information for future transactions.

9. Specify the amount and currency: Enter the amount and currency you wish the recipient to receive. Note: The estimated amount in the selected currency and the currency exchange rate will be displayed for your reference.

10. Provide reason for transfer and reference note: Enter the reason for the transfer and any reference notes that may be necessary. Click 'Next' to proceed.

11. Review transfer details: Carefully review all the transfer details displayed on the page. Ensure accuracy before proceeding.

12. Confirm the transfer: Once you are certain that all details are correct, slide the blue bar to confirm the transfer.

13. Transaction confirmation: The transaction details will be displayed on your dashboard for your reference. You will receive a confirmation of the transaction.

Why does it say my transfer is completed when the money has not arrived yet?

When a transaction status is marked as complete, it typically indicates that the funds have been successfully transferred to the recipient's account. However, there are instances where the recipient cannot see the funds in their bank account. Here are a few potential reasons for such situations:

1. Processing Delays at the Receiving Bank:
Some banks may have slower processing times, causing delays in crediting the funds to the recipient's account. In such cases, the recipient can expedite the process by providing their bank with a transfer receipt containing all necessary transaction details.

2. Differences in Recognition:
Upon receiving the funds, the recipient may not immediately recognize the transfer in their account. To address this:

• Verify Sender's Information: Your recipient should search for a transaction on their bank statement from DSGPay. Your name may not be visible, or the transfer may be processed through one of our banking partners, identifiable by the reference number.
• Check Currency and Amount: If the recipient's account is denominated in a different currency than the transfer, their bank will perform a currency conversion. This may result in a final amount different from the one initially sent.

If you encounter any issues with your transaction or need further assistance, please don't hesitate to reach out to our customer support team at support@dsgpay.com.

Receiving Money with DSGPay: Step-by-Step Guide Receiving money through your DSGPay account is a straightforward process, similar to a regular transfer. You should share your DSGPay account details with the individual or business who intends to make a payment to you. Keep in mind that you can only receive payments in the same currency as your account details, so ensure that you select the correct currency and account details for the payment.

1. Access Your DSGPay Account:
Log in to your DSGPay account and select the currency account in which you wish to receive money. Importnat note: You can receive money in a currency that is already listed in your DSGPay currency account. Currently, our services support receiving money in the following currencies:

• AUD (Australian Dollar)
• HKD (Hong Kong Dollar)

2. Initiate the Receive Process:

• Click on the "Receive" option.
• Enter the country and the amount you'd like to receive.

Imprtant Note: When initiating a transaction, the system will display both the transfer fee and the actual amount you will receive. It's essential to review this information carefully before confirming the transaction to ensure transparency and accuracy in the transfer process.

3. Review Transaction Details:
Review the transaction details carefully. Once confirmed, slide the blue bar to confirm the transaction.

4. Receive Instructions:
On the next page, you'll receive instructions on how to transfer the money:

• Share the QR code by clicking "Download to Share" or share it directly from the application.
• Alternatively, send the instructions using the URL code. The sender can follow the shared process to send funds to your DSG account.

5. View Transaction History:

• The transaction details will be shown in the 'History' tab for your reference.

What to Do If Funds Haven't Appeared in Your Account If the sender's bank has dispatched the funds but they haven't appeared in your account as expected, follow these steps:

1. Request a Transfer Receipt from the Sender:

• If you've been waiting longer than the standard delivery time for your currency, contact the sender and request a transfer receipt. This information can expedite the process.

2. Verify Your Details:

• Upon receiving the transfer receipt, review your details to ensure the sender didn't make any errors. If any inaccuracies are found, inform the sender and guide them to contact their bank.

3.Confirm Account Details with the Sender:

• If the expected funds haven't been received within the specified timeframe for your currency, confirm with the sender whether they used the correct account details.

4.Contact DSGPay Customer Support:

• If issues persist, contact the DSGPay customer support team by sending an email to support@dsgpay.com.
• Provide proof of payment, including sender's name and account details, your name and account details, date of the transaction, and amount of money sent.
• Our customer support team will do their best to locate your funding and provide feedback as soon as possible.

Australia

Currencies: AUD (Australian Dollar)
Services provided: send and receive AUD. Processing Time: If you submit the transaction before 3:00 PM AEST time, you will receive the fund within the same day. If you submit the transaction after 3:00 PM AEST time, you will receive the fund within next business day.

Hong Kong

Currencies: HKD (Hong Kong Dollar), USD (United States Dollar)
Services provided: send and receive HKD and USD. Limitation: Maximum of 4 million HKD per transaction. Processing Time: If you submit the transaction before 3:00 PM HKT time, you will receive the fund within next business day.

DSGPay's data protection policy has been implemented so that sensitive Customer information, such as the data contained within the Google Form, has carefully-controlled, restricted access. Only DSG staff with appropriate roles and permissions are able to access your data. Sensitive Customer information is stored encrypted, and any sharing, copying or downloading this data is not permitted.

DSGPay's data retention policy meets our Regulator's requirements which in this case is at least 5 years.